Q: What does the website migration service entail? Will my site be safe?
A: The web site migration service available at LenSoft is completely free of charge and involves moving all your files, databases and emails from your current provider to your brand–new hosting account with us. We will also modify all the configuration settings needed for your sites to be fully operational on our state–of–the–art cloud hosting platform.Our techs are fully capable of moving any kind of web site. With years of experience behind their backs, they are experts in the specificities of our hosting platform, our Control Panel as well as all other commonly used Control Panels. For them, moving a custom app with plenty of custom libraries is as elementary as transferring a plain WordPress–based blog.
Q: Website migration sounds like lots of work. How long will it take?
A: While we can’t give you a precise time interval, because there are plenty of variables, including the size of the web files and databases, the location of the present host’s server, the complexity of your site and the present workload of our Website Migration Department, etc., we’ll try our very best to move your website within 48 hours, and in some cases – within 24 hours (in case the website content is not very large).
Q: What details will I be asked to provide to your Website Migration Department?
A: Yep. We will need to have the name of the website that you’d like us to move. We will also need a means to log into your current web hosting account so that we can get the files associated with your site.
Q: The login info for my hosting account is sensitive. How can I rely on you?
Q: Will there be any downtime for my website?
A: Your website will work just like it did before with your former hosting provider. When we have completed the migration, your website will be configured to work on our hosting platform and we’ll alert you to preview it. If it is functioning properly, all you will have to do is modify the name server records pertaining to your domain. Your website will be migrated over to us with no downtime whatsoever.
Q: Will my present hosting provider learn that I’m leaving them?
A: No. Apart from your login details for the Control Panel, we will not require anything. We will never touch base with your web hosting provider. They won’t know anything about the transfer either.
Q: Which hosting providers can you migrate content from?
A: We can transfer your site from any hosting provider or any Linux–based web hosting platform as long as we can access the Control Panel and there is File Transfer Protocol access available.The only sites that we cannot migrate are those based on closed–source software applications such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.