Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be dealt with in no more than sixty minutes after the ticket or email is received. If your case calls for additional assistance from a server admin, we will direct the trouble ticket or the email to the person on duty, right away and will leave a comment to notify you that more time will be needed for finding a solution. And if you order the Managed Servers package, any of the server management tasks included there will be carried out whenever you choose.
A Premium–Quality Client Care Service
Our customer support team will be at your disposal 24–7–365 should you require assistance with our Web Control Panel or with any of the apps that we install on your behalf on the dedicated server. Furthermore if you need help tackling the ordinary admin tasks on your server, you can take advantage of our Managed Servers package, which includes data backup disk space, OS updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
Every dedicated web hosting plan includes our free–of–cost Web Control Panel, which sports an extensive knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance with the Web Control Panel, just push the Help or Videos buttons in the top right corner.