A 99.9% Server Uptime
Our shared web hosting system is based on a solid, first–rate hardware architecture and a heavily customized Linux variation. That is why, no matter what your website is, or how many web site visitors you have, or even in case there’s a DoS assault, our hosting servers will stay up and your sites will remain online.
Our shared web hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s important that you also build your own network infrastructure. That is the reason why we built a custom internal network in each one of our data centers. Relying on top–drawer Juniper routers and switches, our internal network allows for stupefyingly fast data transfer speeds and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, irrespective of which hosting offer you’ve chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, if it is your hard–earned money at stake, you cannot feel truly safe. For this reason, with all our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel satisfied with our web hosting service or in case you have to get an even more robust web hosting solution, such as a VPS web hosting plans or a dedicated web hosting plans – you’ll receive your money back in full, without any concealed costs or return charges.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you’re aware of how infuriating this can be, even more so if your site is on the line. For this reason, our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be here for you and they will reply to you in less than one hour. And the best thing is that their average support ticket response time is under twenty minutes!