You can find plenty of shared web hosting companies out there, still many of them are resellers that have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The type of support that you can receive through this particular channel of communication varies based on the supplier - some provide professional phone support, others offer basic and customer support only since some matters are more time-consuming and it is a lot less difficult to be resolved with a ticket, particularly if the issue needs to be escalated. However, it is good to know that you can contact your website hosting supplier as there are many small-scale matters which can be taken care of effectively and in a timely manner with a telephone call, not mentioning that you are able to get more details regarding the services even before you become a client.

Phone Support in Shared Web Hosting

In case you decide to get one of our shared web hosting plans, you can get hold of our customer support crew over the telephone for 14 hours a day. We will help you select the perfect package for your websites because we believe that it is better to discuss this kind of matters with a live person. In case you already have an account, we will assist you with all your sales/billing questions and general matters, even with some tech troubles which do not involve a long time or escalation to an administrator as it'll be more convenient to open a ticket for time-consuming issues so as to have all the correspondence in one place. We now have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for 14 hours daily. If you wonder which package will be appropriate for your sites, you want to find out more about a plan's features or you need any other kind of info about our services, you'll be able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support representatives will assist you. If you currently own an account, you're able to get in touch with us about sales and general matters, although we are usually able to assist with a lot of technical issues as well. For entirely technical problems you need to employ our integrated ticketing system where the communication between you and our tech support crew will be in one place, which is the better option when your problem requires additional time to be solved or it needs to be escalated to our sysadmins.