If you ever face a problem with your site and are incapable of solving it yourself, ask the respective hosting company’s help desk staff to assist you to get the site back online. A timely solution would be the best-case scenario, but lots of companies respond within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be sorted out swiftly, your website may not function correctly or may not be available at all for a lengthy time period, so you may lose prospective customers since it’s highly unlikely that anyone would be enthusiastic to go back to an out-of-order website. That being said, you need to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a web app update does not go as planned or if you erase something mistakenly, for example, the site should be restored speedily in order to avoid long inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

If you’re using any of our shared web hosting plans and you’ve got an enquiry or face a certain problem, you can contact us 24x7x365 by posting a technical support ticket or by sending an e-mail and we’ll make certain that you receive a response in no more than one hour. In case the issue can be solved, we will do it before we get back to you, whereas in case there’s something that you need to do on your end, we will give you all the required information – what settings to check, what workable solutions to try out, etc. Typically, you will obtain a reply within maximum thirty minutes, which means that waiting for hours or even for more than one day to obtain support is something impossible. Our sixty-minute response guarantee is valid for any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a support ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll receive a reply within less than 1 hour. You can contact us whenever you need with regards to billing, general or technical matters and because of the fact that we are on duty 7 days a week, you will always obtain help right on the spot. Depending on the specific question or issue, we’ll provide you with more info, eliminate the problem if it has been caused by something within our reach or tell you what actions to take in case you have to edit a particular setting for a web-based application that we cannot access. You can just forget about waiting around for a whole day for each single reply. Actually, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.