A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It is an efficient method to receive some info about the hosting services or have some issue resolved because you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of mistakes at the time you exchange data like usernames or domain names, the quicker response time as the communication is real-time and the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue involved. In addition, you'll be able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone rates that you will need to pay if you're calling to a different country.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that many issues can be resolved if you chat with a live person, we supply a live chat service for all our potential and current customers. The chat is online every day and our support representatives can assist you with a variety of questions and issues. If you aren't our customer yet, you'll be able to find out more about our shared web hosting packages and the website hosting platform in general to be certain that your sites will work effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with any of our services, you'll be able to join us on our live chat and we will provide the necessary information or assist you to troubleshoot the issue. You will have to open a support ticket for certain troubles that need more time or the help of a system administrator, but for a lot of standard issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all of our prospective and current clients. If you're searching for a new web hosting account, you are able to chat in real time to one of our agents and receive more information about our semi-dedicated hosting plans so that you can pick the perfect package for your web sites. In case you already own an account with us, we'll assist you in a timely manner with general, billing and first-level technicalissues. Although in some cases you will need to open a support ticket since there are situations that can't be resolved on the live chat, we will help you with numerous common jobs, like installing an e-mail account in an e-mail client or forwarding one domain name to another. In this way, you'll take advantage of prompt support and you will save many hours.