Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans come with an integrated support ticket system, which is an integral part of our custom Hepsia Control Panel. Unlike other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to go through different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of mouse clicks without needing to log out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of educational articles, which will give you additional information and which may help you solve any given issue even before you open a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with us and you’d like to contact our customer service team representatives, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you will have to do with the majority of hosting providers out there. Our integrated ticketing system will permit you to open a new ticket without any hassle and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with depending on the category that you pick for your new ticket. You can carry out all of the aforementioned procedures without logging out of your Control Panel at any time, which suggests that if you face any complication or have a query, you can get in touch with our support engineers and resolve the particular problem in less than one hour via one support platform.