In case you’ve bought a web hosting package and you have certain queries connected with a concrete feature/function, or if you have chanced upon a certain issue and you need support, you should be able to touch base with the respective customer care team. All web hosts deploy a ticketing system no matter if they offer other ways of contacting them aside from it or not, due to the fact that the fastest way to solve a problem most often is to post a ticket. This form of communication makes the responses exchanged by both parties simple to follow and permits the help desk support staff members to escalate the problem in the event that, for example, an admin needs to get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you need to use no less than 2 separate accounts to touch base with the client care team and to actually administer the hosting space. Non-stop switching from one account to the other could often be a burden, not to mention the fact that it takes a very long time for the majority of hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting plans come with an integrated support ticket system, which is an integral part of our custom Hepsia Control Panel. Unlike other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to go through different admin consoles. In the event that you have any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of mouse clicks without needing to log out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a variety of educational articles, which will give you additional information and which may help you solve any given issue even before you open a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you’d like to contact our customer service team representatives, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you will have to do with the majority of hosting providers out there. Our integrated ticketing system will permit you to open a new ticket without any hassle and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with depending on the category that you pick for your new ticket. You can carry out all of the aforementioned procedures without logging out of your Control Panel at any time, which suggests that if you face any complication or have a query, you can get in touch with our support engineers and resolve the particular problem in less than one hour via one support platform.