24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared web hosting services come with 24/7 tech support plus various ways of communication. In case you do not have an account yet, you can give us a call or use our live chat and chat with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service which you can't use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it requires more investigation. Unlike the vast majority of suppliers out there, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you buy a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and basic queries. Our agents will help you choose the best plan or offer you information about our servers, so as to verify whether the system requirements for your websites are met. When you're an existing customer, you'll also be able to contact us through e-mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that when you use these 2 methods of contact, you will get an answer within a maximum of one hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other service providers, even big ones, you're able to compare the response time considering that it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Each VPS server package that we offer comes with 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different methods of communication - telephone support with several local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems as it'll be much easier to monitor what is going on. The maximum warranted response time for all of the e-mail messages and tickets is an hour, however it hardly ever takes that long to get support. If you obtain the Managed Services upgrade that we supply, our admins can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server through us, you will be able to contact us at any time using several channels and the maximum time that you will have to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you would like to find out about our services before you order, you can also take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. If you'd like to have assistance with third-party software that you cannot install or operate effectively, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.